WARRANTY & RETURN POLICY
ScalePro products must be installed by factory certified technician to activate the warranty. ScalePro warrants all ScalePro products to be free of defects for the life of the product. If at any time a customer wants to repair or replace a ScalePro product because of perceived product performance, ScalePro, or its representative, will verify proper installation and verify new scale is forming. If a warranty claim is substantiated, customer pays for return shipping to factory and ScalePro will either repair or replace the produce at no charge and pay return shipping to customer.
In the event of product damage caused by the customer, ScalePro will repair or replace the product at its discretion and charge customer a small repair fee that depends upon the amount of damage. Damage can be from physically crushing the product, tearing the signal bands from the connectors, getting the electronics wet inside the enclosure, or improperly shorting out the power supply. ScalePro is not responsible for customer caused damage to ScalePro products.
If customer wants to return any ScalePro product for refund, returns will not be accepted until sufficient use time has occurred to make certain functional proof is real. This time period is 6 months. After 6 months of use and prior to 12 months of use, if a customer wants to return a product, the unit is properly installed and there is evidence of scale formation, ScalePro will offer a full refund, less shipping cost when the product is returned. If the product was purchased through a ScalePro dealer, the refund will be to the dealer in the amount paid for the product. ScalePro will encourage its dealers to honor this refund policy.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
To return your product, you should mail your product to: Scale-Pro - 3102 E Trant Ave, #208 Spokane, WA 99202
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.