FREQUENTLY ASKED QUESTIONS
How long does it take for a non-plumber to install ScalePro?
Installation is done by:
What maintenance is required?
Absolutely none. Occasionally check that power is still on and the blue light flashes off every 20 seconds. Verify that the wraps are still tight around the pipe. If they come loose, the signals are not transmitted as well to the water in the pipe.
What are the harmful effects of the electric signal to people and animals?
The signals are very low power radio signals in the VHF range (bottom of the AM scale on your radio). There is no harmful effect to people or animals. VHF radio frequencies are everywhere all the time.
If the ScalePro makes the Calcium unable to stick to pipes, where does it go?
The dissolved and un-dissolved Calcium stays in the water and is eventually consumed by drinking or flowing down a drain.
Is the Calcium harmful in the drain?
No. It is already in the water from the source and it wasn’t harmful to be sold to you from the water district. It surely isn’t harmful to be re-accepted by the utility in the drain.
Why do you say there will be less bacteria in my water system using ScalePro?
Calcium Carbonate (hard water scale) deposits are porous and they create surfaces and pores for mold and bacteria to attach and grow. Water treated with ScalePro slowly breaks the attaching abilities of the scale that is already in the pipes and the scale deposit eventually lets go of other scale molecules and pipe surfaces where it cannot reattach and it is flushed out of the system. If black mold or bacteria is attached to the scale, it gets flushed out too when the scale lets go.
How long will I see plugged faucet screens and shower heads after installation?
The answer depends upon how badly scaled up your system is and how much water you flow through it. The more treated water flows through, the more it can act on old scale. Some very old steel pipe facilities see chunks of scale break free for 6 months after installation of ScalePro while the flow rate doubles or triples. But most installations have the bulk of scale removed in 3 to 4 months. It is faster with plastic pipe. Dishwashers clean up in a few weeks.
What will all the scale removed do to drinking water?
Some “purified” drinking water bottlers use a process called deionization. This process removes all the Calcium and other ionic impurities. The “purified” water must have certain minerals put back into the water to make it taste good. One of these minerals is Calcium. As large chunks of scale break free in pipes and fixtures, they typically get stopped in faucets and shower heads by mechanical strainers and must be removed if they slow the flow rate. In hoses and large valves, they are not stopped and simply flow through. Once the scale deposits are cleaned out of the piping system, they do not form again and the plugging of faucets and shower heads ceases.
Why do clothes, skin, and hair feel softer?
Untreated water contains Calcium Carbonate that is able to stick to surfaces. Skin, hair, and fabric have fibers with lots of surface area where this mineral can adhere. Though you will never have scale thick enough to see on your clothing or skin, having no minerals makes these fibrous items feel softer, particularly hair.
How long should my water heater last using ScalePro?
Water with 15 grains of hardness typically allows water heaters 15 years or more to plug with scale. 45 grain hardness water regions get 5-10 years from water heaters. Many areas of the world have to replace water heaters every 2-3 years due to scale buildup. Plumbers claim it takes two men to carry out an old water heater, but only one to carry in the new one. The reason is the weight of all the scale in the bottom that was created by boiling the water on the surface of the heating element creating scale on the element thick enough to reduce the effectiveness of the heater. When the water heater calls for more heat, the expanding element cracks the thick scale deposit off and it falls to the bottom of the tank. This cracked off scale can get as deep as a foot or more in the bottom of the water heater tank reducing the ability of the heater to catch up. Eventually the cold water is so far removed from the element that the element overheats and burns out. This happens to gas fired water heaters as well where the burner cannot get the heat into the water as fast as it is created and the burner fails.
Using ScalePro, hard water scale cannot form on the heating element and therefore the scale can’t break free and lay in the bottom of the tank. This allows the cold water entering the water heater to have perfect access to the element or burner and it allows the element to be able to release its heat as fast as it creates it. This extends the life of the element 3-4 times and doesn’t allow scale to build up in the bottom of the tank. Water heaters should last 20 years.
Will ScalePro lower my energy bill?
If scale is not allowed to form in pipes and on fixtures and heating elements, the amount of energy required to heat water in water heaters, dishwashers, and boilers is reduced by not heating through scale deposits. Efficient heat transfer from heating elements to water reduces the total energy required to do the job. Customers have reported setting their water heaters at a lower temperature when ScalePro has de-scaled their system. Others who pump from wells have seen the flow rate increase enough that they can set their system pressure at a lower setting, reducing energy demand. Saving $10 to $20 per month on energy is not uncommon for the ScalePro residential applications.